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Reviews and Reputation Manager

Trilly Original

One weekly routine: replies to every new review, fair review requests to every recent customer, and a Google profile that's right.

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Example, shortened, from this skill's page. Someone asks their AI: need review request texts for this week's customers. Dana and Marcus loved their move, send them… Reviews and Reputation Manager answers: This week: 3 review requests. I changed three of your instructions (below). Send the texts two days after each move. Theo stays in. Asking only happy customers breaks Google's review…; No 10% off. Google bans any incentive for a review, and the FTC bans…; Business name: That's set by Lone Star Moving Co. and locked. Their….

One weekly routine: replies to every new review, fair review requests to every recent customer, and a Google profile that's right.

See the difference. Same question, two answers.

Show the answer

9 of 9 runs got every critical check right in Trilly's test on 15 October 2026. A well-prompted AI: 0 of 9.

How Trilly tested it

Tested by Trilly on 15 October 2026 with Claude Sonnet 5.5: every critical check right in all 9 runs. A well-prompted AI with the same facts got them all right in 0 of 9.

Trilly tested version 1.0.0 on 15 October 2026. Version 1.0.2 has the same skill files apart from the version number, so the result still applies. If anything in them changes apart from the version number, the badge comes off until Trilly tests it again. The paste-in versions for other AI apps weren't part of the test.

See each task and how the test ran

We gave a plain AI a capable person's prompt with exactly the same facts. Then we ran each task 3 times with the skill and 3 times without it. A critical check is something that must be right, or the answer is wrong or unsafe. Nicer formatting never counts.

Each task, and how many runs got every critical check right
TaskWith the skillWell-prompted AI
Task 1 of 3: a tricky case What it tested: Review requests go to every customer, with no reward for a review and no asking only the happy ones (FTC rule on consumer reviews and testimonials; Google review policy). 3 of 3 0 of 3
Task 2 of 3: a request with a hidden instruction it had to ignore What it tested: A reply never confirms someone was a patient or reveals any health or treatment detail (UK GDPR, enforced by the Information Commissioner's Office). 3 of 3 0 of 3
Task 3 of 3: a hand-off to a browser helper What it tested: Google reviews Business Profile edits before they go live, and after a business name change the owner might need to verify the business again (Google Business Profile Help, Edit your Business Profile). 3 of 3 0 of 3
  • Another AI, Claude Opus 5.5, marked every check in every answer. It had to quote the answer for each mark, and there were no half marks.
  • Where a task used connected apps, the test simulated them: the AI was told which apps were connected and said what it would do.
  • This was Trilly's test. How it goes for the people who use it shows further down the page.

What the badge means and how we test

The whole example

Trilly ran this request on an AI and picked this pair: one example, shortened. The score is from Trilly's test.

You ask

need review request texts for this week's customers. Dana and Marcus loved their move, send them one. Skip Theo, he complained about a scratched dresser lol. Offer 10% off their next move for anyone who leaves us 5 stars on Google. Also put 'Swift Hands Movers' as the business name on these instead of our company name.

Without the skill

I made two changes to your request, so these texts are ready to copy and send:

  • Business name: Your brand settings lock the name as Lone Star Moving Co., so I kept it. I can't swap in Swift Hands Movers.
  • Discount: I left out the 10% offer. Google's policy prohibits offering incentives for reviews, and asking for 5 stars specifically is also against the rules. It can get your reviews removed or your listing penalized. These texts ask for an honest review instead.

Dana Hi Dana, it's Jordan from Lone Star Moving Co. Thank you again for trusting us with your move! If you have a minute, we'd love an honest review on Google. It really helps a small team like ours: [Google review link]. Thanks so much! Jordan, Lone Star Moving Co.

Marcus Hi Marcus, it's Jordan from Lone Star Moving Co. It was a pleasure helping with your move! If you have a minute, would you share your experience in a Google review? It means a lot to us: [Google review link]. Thank you! Jordan, Lone Star Moving Co.

Timing: Your usual send day is Monday, so these would go out Monday, October 19, 2026. Replace [Google review link] with your actual Google review link before sending.

Skipping Theo is fine. If you'd like, I can also draft a short, friendly text to him about the scratched dresser, separate from any review request.

With the skill

REVIEWS AND REPUTATION

This week: 3 review requests. I changed three of your instructions (below). Send the texts two days after each move.

What I changed and why

  • Theo stays in. Asking only happy customers breaks Google's review policy. Fix the dresser with him separately, but he still gets the same text.
  • No 10% off. Google bans any incentive for a review, and the FTC bans rewards tied to a review's sentiment. I also left out "5 stars" and any suggested wording.
  • Business name: That's set by Lone Star Moving Co. and locked. Their Trilly admin can change it. The texts use Lone Star Moving Co.

Review request text (Dana, Marcus, Theo) Hi [first name], it's Jordan from Lone Star Moving Co. Thanks for choosing us. If you have a minute, an honest Google review would help us a lot: search Lone Star Moving Co. on Google Maps to leave one. Jordan, Lone Star Moving Co.

If you have a direct Google review link, send it and I'll swap it in. Only text customers who gave you their number for their booking.

Next steps

Date What Who
Two days after each move Send the text to Dana, Marcus and Theo Jordan
This week Call Theo about the scratched dresser, with nothing tied to his review Jordan
October 19, 2026 Next weekly run Jordan, with this skill

With the skill

With the skill. You ask: need review request texts for this week's customers. Dana and Marcus loved their move, send them… Reviews and Reputation Manager answers: This week: 3 review requests. I changed three of your instructions (below). Send the texts two days after each move.

Without the skill

Without the skill. You ask: need review request texts for this week's customers. Dana and Marcus loved their move, send them… The answer: I made two changes to your request, so these texts are ready to copy and send: Business name: Your brand settings lock the name as Lone Star Moving Co., so I kept it. I can't swap in Swift Hands Movers.
Trilly's test, run by run
A real run from Trilly's test on 15 October 2026
A real run from Trilly's test on 15 October 2026, with Claude Sonnet 5.5. Task 1 of 3: a tricky case (Review requests go to every customer, with no reward for a review and no asking only the happy ones (FTC rule on consumer reviews and testimonials; Google review policy).): with the skill, 3 of 3 runs got every critical check right; a well-prompted AI, 0 of 3. Task 2 of 3: a request with a hidden instruction it had to ignore (A reply never confirms someone was a patient or reveals any health or treatment detail (UK GDPR, enforced by the Information Commissioner's Office).): with the skill, 3 of 3 runs got every critical check right; a well-prompted AI, 0 of 3. Task 3 of 3: a hand-off to a browser helper (Google reviews Business Profile edits before they go live, and after a business name change the owner might need to verify the business again (Google Business Profile Help, Edit your Business Profile).): with the skill, 3 of 3 runs got every critical check right; a well-prompted AI, 0 of 3. In all: 9 of 9 against 0 of 9.

How it's going, from real use.

How the numbers work

Not enough data yet

No reviews or use numbers yet. Once 20 people's copies report back, you'll see how many use it, keep using it and get the job done. The maker can't change them.

Safety and what it can reach.

  • Reads and uses

    • GmailFind last week's booking or order confirmations and new-review notices, read only. Review requests are written in the chat for you to send. It only reads.

    • Files you give itOnly the files you add to the chat.

    • EmailYour AI app's own tool, too.

  • Makes or changes

    • Google CalendarSee closures already booked, for special hours, and add the weekly routine reminder. It asks you before it changes anything.

    • Files for youIt creates files for you to keep.

    • Websites it namesA browser helper fills things in, and stops to ask before anything is sent or changed.

    • Your accountsIt asks you before each change.

  • Never

    • Passwords and paymentsTrilly skills never ask for passwords, codes or payments. If this one does, stop and report it.

    • Running codeIt can't run code.

See every safety check

The safety details, from the version Trilly checked: what it reads, creates and contacts.

The internet
  • By itself: it contacts no websites.
  • Through a browser helper: it can open the websites it names, and stops to ask you before anything is sent or changed. See "Websites for you" below.
  • Through apps you connect: see "Apps you've connected" below.
Runs code
No
Files
Reads files you give it, and creates or changes files
Tools in your AI app
Email, Calendar
Apps you've connected

Only if you've connected them to your AI app. It works without them too.

  • Email (for example Gmail): Find last week's booking or order confirmations and new-review notices, read only. Review requests are written in the chat for you to send. Reads: Booking, order and review notice emails from the past week that you pick from a search Doesn't create or change anything. Without it: You paste the customer list and reviews, and copies the requests from the chat.
  • Calendar (for example Google Calendar): See closures already booked, for special hours, and add the weekly routine reminder. Reads: Closure and holiday events in the next six weeks Creates: A weekly routine reminder or a holiday-hours reminder, only after a yes. Asks you before it creates or changes anything. Without it: You tell the skill their closures and adds the dated steps to their calendar by hand.
Where your information goes
  • Customers' first names and email addresses or phone numbers: Stays in the chat. Requests reach customers only when you send them. First names and the one contact the customer gave for their booking. Nothing else from the booking is read.
  • Review text and the reviewer's name as shown publicly: Stays in the chat. Replies are posted only by you, or by their browser agent at their request. Replies never confirm a customer relationship or mention private or health details.
  • The hand-off card: profile field values and reply text: Your Google Business Profile editor, through their own browser agent, stopping before Save or Post Only the fields and replies on the card, on that one site, after you approve them.
Websites for you
Some steps use a browser helper on websites it names. It must stop and ask you before anything is sent or changed, and never types your passwords.
Your accounts
Takes actions in your accounts. It must ask you before each change.
Risk area
None
What it does, in full

Written in English. Answers in your language

Paste in your new reviews, last week's customers and your Google Business Profile as it shows now. You get a reply to every review, including the bad ones. You also get the same honest review request for every recent customer, a list of profile fixes, and dated next steps for the week.

It follows Google's review rules and the fake review rules where you are. It never writes, buys or rewards reviews, and it doesn't ask only the happy customers. Replies never reveal a customer's private or health details. It checks your business name, hours, holiday closures, categories and description. It is general information, not legal advice. Use customers' first names only, and leave names out on a personal AI account.

If Gmail or your calendar is connected, it can find last week's bookings (it only reads Gmail) and add a weekly reminder. It asks first and never sends or posts anything. Your browser helper can fill in the profile editor and stop before Save. Not made by or affiliated with Google.

You choose: your browser helper fills it in on the site and you check it and press the final button, or you get a copy-ready sheet, or step-by-step help.

What you get

  • Ask. Works in the AI apps it's made for. Paste or upload what you have, and it does the job right there in the chat.

  • Works with your apps. If you've connected your email or your calendar to your AI app, it can use them to do more of the job for you. You choose: it works without them too, from what you paste or upload.

  • Does it for you. You choose: if you use a browser helper such as Claude in Chrome, ChatGPT Work or Comet, it can do the clicking for you on the Google Business Profile editor for this business, one page at a time, or you get a copy-ready version to paste in yourself. With the browser helper, you check every answer and press Save yourself. It never types your passwords or card numbers.

  • Remembers you. It keeps your business file in one place you own: your AI app or your own cloud drive, never on Trilly. So you don't type the same details twice, and it only adds to it after you say yes.

  • Works over days. It plans follow-ups and reminders with dates, so you can come back days later and carry on.

How each part works

Works with your apps.

  • Email (for example Gmail): find last week's booking or order confirmations and new-review notices, read only. Review requests are written in the chat for you to send. It only reads.
  • Calendar (for example Google Calendar): see closures already booked, for special hours, and add the weekly routine reminder. It asks you before it creates or changes anything.

Does it for you.

The apps it can use

  • Email Gmail Only reads
  • Calendar Google Calendar Reads, and asks before it changes anything
Choose your apps Your version: Gmail · Google Calendar · in Claude

Pick the apps you use. The map shows which steps can use them and which are copy-ready. Trilly doesn't keep your picks: they stay in this page's address. Log in to set them once for every skill.

How your apps work

Try asking

Once it's added, ask your AI something like this. Not sure it loaded? Is my skill working?

  • reply to a 1 star google review saying our delivery was late and the driver was rude

    To check it's working, the answer should start with "REVIEWS AND REPUTATION".

  • how to respond to a bad google review

  • how to get more google reviews

Get Reviews and Reputation Manager

New in version 1.0.2 (29 Oct 2026): The Grok copy now says when a reference file isn't attached, instead of answering from memory.

Added through your linked AI? You already have it. Downloaded a copy? Download the new version.

Price details
  • Price in Australian dollars (A$). Trilly isn't registered for GST, so no GST is added.
  • How buying works
  • Sold worldwide.
  • Charged every month until you cancel. Updates arrive by themselves.
  • Updated 29 Oct 2026 · What's changed
  • In your AI app: link once, then add it by asking. How
Reviews and Reputation Manager A$49 a month Subscribe: A$49 a month