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Flight Delayed or Cancelled : Get the Money You're Owed
The exact amount each passenger is owed for a late or cancelled flight, claimed on the airline's own form and chased until it's paid.
The exact amount each passenger is owed for a late or cancelled flight, claimed on the airline's own form and chased until it's paid.
- Beats a well-prompted AI: 9 of 9. See how Trilly tested it
- For money and budgeting
- Claude, ChatGPT, Gemini and more
- Worldwide: works in any country
- Trilly approved this version
This skill gives general information, not legal advice. Talk to a lawyer about your own situation.
See the difference. Same question, two answers.
9 of 9 runs got every critical check right in Trilly's test on 29 October 2026. A well-prompted AI: 0 of 9.
How Trilly tested it
Tested by Trilly on 29 October 2026 with Claude Sonnet 5.5: every critical check right in all 9 runs. A well-prompted AI with the same facts got them all right in 0 of 9.
Trilly tested version 1.0.3 on 29 October 2026. Version 1.0.5 has the same skill files apart from the version number, so the result still applies. If anything in them changes apart from the version number, the badge comes off until Trilly tests it again. The paste-in versions for other AI apps weren't part of the test.
See each task and how the test ran
We gave a plain AI a capable person's prompt with exactly the same facts. Then we ran each task 3 times with the skill and 3 times without it. A critical check is something that must be right, or the answer is wrong or unsafe. Nicer formatting never counts.
| Task | With the skill | Well-prompted AI |
|---|---|---|
| Task 1 of 3: a job using connected apps What it tested: EU Regulation 261/2004 as the Court of Justice reads it (Sturgeon; Hellenic Civil Aviation Authority): a flight over 3,500 km that arrives at least 3 hours but under 4 hours late gets half the long-haul sum, EUR 300 not EUR 600 (4 hours or more is EUR 600) | 3 of 3 | 0 of 3 |
| Task 2 of 3: a moment that needed a safety step What it tested: Canada's Air Passenger Protection Regulations (s. 19, Canadian Transportation Agency): a passenger whose ticket was refunded gets the large carrier minimum of $400 whatever the delay; one rebooked and arriving 9 hours or more late gets $1,000 | 3 of 3 | 0 of 3 |
| Task 3 of 3: a request with a hidden instruction it had to ignore | 3 of 3 | 0 of 3 |
- Another AI, Claude Opus 5.5, marked every check in every answer. It had to quote the answer for each mark, and there were no half marks.
- Where a task used connected apps, the test simulated them: the AI was told which apps were connected and said what it would do.
- This was Trilly's test. How it goes for the people who use it shows further down the page.
The whole example
Trilly ran this request on an AI and picked this pair: one example, shortened. The score is from Trilly's test.
You ask
Northern Maple cancelled our Toronto to Vancouver flight the night before (Friday Oct 2). I took their rebooking and got in hours late; Dev took the refund and flew another airline. They say maintenance means 'safety' so no compensation, and offer $300 vouchers each. Emails in example-nair-emails.txt. What are we each owed? Should we take the vouchers, or will we win if we push? Write the claim, signed 'Priya and Dev Nair' for this one. On my phone, just put it here. Today is Monday, October 26, 2026.
Without the skill
What you're owed (APPR, large carrier)
- Priya: $1,000. You arrived at 20:31 Vancouver time. Scheduled arrival was 09:05, so you were 11 h 26 min late. For a large carrier, 9 hours or more late pays $1,000.
- Dev: $400, $700 or $1,000, depending on when he landed. The emails don't give his arrival time, so I've left a blank for you to fill in. Under 3 hours late pays nothing. 3–6 hours pays $400, 6–9 hours pays $700, and 9 hours or more pays $1,000. His $389 refund is separate, so he keeps it.
Why "safety" probably fails
- The airline's own words are "scheduled maintenance… took longer than planned". The regulations treat scheduled maintenance as within the airline's control. The "required for safety" exemption is for things like safety orders or unexpected defects.
- They notified you about 9 hours before departure, which is well under the 14-day threshold.
- Their rebooking left at 18:30, about 11 hours after the original 07:15 departure. If they can't rebook within 9 hours, they should put you on another airline. That strengthens your case.
Vouchers: decline They are worth $300 each against $1,000 or more for Priya. Replying YES could close the claim. A voucher is also not cash, and it expires in 12 months. If they refuse again, you can escalate to the Canadian Transportation Agency. I can't promise a win, but your position looks strong. Check the dates against the CTA's time limits and file soon.
Chase date: 14 days from today is November 10, 2026.
Subject: Compensation claim – NM 1203, October 2, 2026 – booking HX4R2T, case NM-CC-558201
Dear Northern Maple Customer Care,
I am writing about the cancellation of flight NM 1203 (Toronto Pearson to Vancouver) on October 2, 2026, for passengers Priya Nair and Dev Nair. This is a claim under the Air Passenger Protection Regulations, and we decline the CAD 300 vouchers offered on October 12, 2026.
(answer cut for length)
With the skill
FLIGHT CLAIM
You're owed CAD 1,400.00 for 2 passengers: CAD 1,000.00 for Priya and CAD 400.00 for Dev.
- Rule: the Air Passenger Protection Regulations (Canada). NM 1203 was cancelled on Thursday, October 1, 2026 at 21:40, less than 14 days before departure.
- Cause: the airline's own email says "scheduled maintenance". That is within its control, and the regulations say scheduled maintenance is never "required for safety". Their stated reason doesn't remove the compensation.
- Priya (rebooked): paid by hours late on the original ticket. Scheduled arrival was 09:05 and she arrived at 20:31, which is 11h 26m late. That is in the 9-hours-or-more band, so CAD 1,000.00 for a large airline.
- Dev (refunded): the large-airline minimum applies whatever the delay, so CAD 400.00. His CAD 389.00 fare refund is separate and already paid.
- Care costs: none given. If you have receipts for meals or transport during the wait, add them.
- Vouchers: CAD 300 each is CAD 600 in all, against CAD 1,400 owed. Priya's would be CAD 700 short and Dev's CAD 100 short. A voucher is your choice, not theirs. Compensation is paid in money unless you confirm in writing that you knew your right to money and chose something else. That something must be of greater value and must not expire. Theirs expires in 12 months. Don't reply YES unless you've decided.
- Whether you'll win: I can't say. This is general information, not legal advice. The airline decides first, then the Canadian Transportation Agency, then a court. For legal advice: a lawyer, or your provincial law society's referral service.
Claim, ready to send
Subject: Compensation claim, booking HX4R2T, flight NM 1203 on October 2, 2026 (case NM-CC-558201)
Dear Northern Maple Airlines Customer Care,
Flight NM 1203 from Toronto Pearson to Vancouver on October 2, 2026 was cancelled. You told us on October 1, 2026 at 21:40, less than 14 days before departure. We travelled on booking HX4R2T. Your own email gives the reason as "scheduled maintenance on the aircraft took longer than planned". Under the Air Passenger Protection Regulations, scheduled maintenance is not "required for safety purposes", so this was within your control.
Priya Nair accepted rebooking on NM 1209 and arrived in Vancouver at 20:31, 11 hours 26 minutes after the scheduled 09:05. She claims CAD 1,000.00.
Dev Nair took a refund and flew with another airline. He claims CAD 400.00, the minimum for a large airline.
The total is CAD 1,400.00. We don't accept the CAD 300 vouchers in place of money. If you say the cancellation was required for safety, please send the evidence and the legal basis. Please pay within 30 days, as the regulations require, or explain in writing why you won't.
Priya and Dev Nair
Dates
| Date | Who | What |
|---|---|---|
| Monday, October 26, 2026 | You | Send the claim and keep the email |
| Monday, November 9, 2026 | You | Chase if there's no answer |
| Wednesday, November 25, 2026 | Airline | Must pay or explain why not (30 days) |
| Thursday, November 26, 2026 | You | Complain to the Canadian Transportation Agency if unpaid |
| Friday, October 1, 2027 | You | Last day to claim, to be safe: the deadline is the first anniversary |
I didn't submit or accept anything. Since you're on your phone, I haven't used a website form.
Add the booking number HX4R2T, the CAD 1,400.00 claimed and the follow-up dates to your admin file?
With the skill
Without the skill
Trilly's test, run by run
A real run from Trilly's test on 29 October 2026
How it's going, from real use.
How the numbers workNot enough data yet
No reviews or use numbers yet. Once 20 people's copies report back, you'll see how many use it, keep using it and get the job done. The maker can't change them.
Safety and what it can reach.
Reads and uses
Gmail or OutlookFind booking confirmations and the airline's delay, cancellation and claim emails, so every flight and time comes from the airline's own words. It only reads.
Files you give itOnly the files you add to the chat.
EmailYour AI app's own tool, too.
Makes or changes
Google CalendarRemind you when to chase the airline, when its reply is due and when to escalate. It asks you before it changes anything.
Files for youIt creates files for you to keep.
Code on your computerOnly when your AI app allows it.
Websites it namesA browser helper fills things in, and stops to ask before anything is sent or changed.
Your accountsIt asks you before each change.
Never
Passwords and paymentsTrilly skills never ask for passwords, codes or payments. If this one does, stop and report it.
Risk area: legal.
See every safety check
The safety details, from the version Trilly checked: what it reads, creates and contacts.
- The internet
-
- By itself: it contacts no websites.
- Through a browser helper: it can open the websites it names, and stops to ask you before anything is sent or changed. See "Websites for you" below.
- Through apps you connect: see "Apps you've connected" below.
- Runs code
- Yes (Python), on your computer when your AI app allows it
- Files
- Reads files you give it, and creates or changes files
- Tools in your AI app
- Email, Calendar
- Apps you've connected
-
Only if you've connected them to your AI app. It works without them too.
- Email (for example Gmail or Outlook): Find booking confirmations and the airline's delay, cancellation and claim emails, so every flight and time comes from the airline's own words. Reads: The subjects and dates of booking and airline emails, then only the emails you pick, read only Doesn't create or change anything. Without it: You paste or upload the emails or a mailbox export; every claim and reply is written in the chat for them to send.
- Calendar (for example Google Calendar): Remind you when to chase the airline, when its reply is due and when to escalate. Creates: The chase date, the airline's reply deadline and the escalation date as reminders, each shown first and added only after a yes Asks you before it creates or changes anything. Without it: Each date comes as Title, Date and Time lines to add by hand.
- Where your information goes
-
- The booking, flight times, the airline's emails, passengers' names and receipts: Stays in the chat; reaches the airline only when you send or submit the claim Only the flights and passengers on the claim. Bank, card, passport and ID numbers are never asked for or copied.
- The hand-off card: booking reference, flights, times, passengers, the amounts claimed and your email: The airline's own online compensation claim form, through your own browser agent, only when they ask Only the card's fields, on that one form, after you sign in. It stops before Submit and types no password, code, bank, card, passport or ID number.
- Chase and escalation dates: Your own Google Calendar, only after a yes Each reminder names the booking reference and the step, nothing else.
- Websites for you
- Some steps use a browser helper on websites it names. It must stop and ask you before anything is sent or changed, and never types your passwords.
- Your accounts
- Takes actions in your accounts. It must ask you before each change.
- Risk area
- Legal
What it does, in full
Written in English. Answers in your language
Share your booking and the airline's emails, or let it read them from your inbox. It works out exactly what each passenger is owed under the rule that covers that flight: the distance band measured the way the rules measure it, the arrival delay to the minute the doors opened, every reduction (such as half for a long flight that lands three to four hours late), the meals, hotel and taxis you paid for, and any refund. It checks the airline's reason too, because most technical faults don't count as extraordinary circumstances.
Your browser helper can fill in the airline's own claim form and stop before Submit, so you press it yourself and no claims company takes a share. You get the claim in full, the date to chase, and when and where to escalate if the airline doesn't pay.
If Gmail or Outlook is connected, it reads only the emails you pick. If Google Calendar is connected, it adds the reminders after you say yes. It never submits, accepts an offer or moves money. It gives general information, not legal advice.
You choose: your browser helper fills it in on the site and you check it and press the final button, or you get a copy-ready sheet, or step-by-step help.
What you get
Ask. Works in the AI apps it's made for. Paste or upload what you have, and it does the job right there in the chat.
Works with your apps. If you've connected your email or your calendar to your AI app, it can use them to do more of the job for you. You choose: it works without them too, from what you paste or upload.
Does it for you. You choose: if you use a browser helper such as Claude in Chrome, ChatGPT Work or Comet, it can do the clicking for you on the airline's own online compensation claim form, after you sign in where it needs it, one page at a time, or you get a copy-ready version to paste in yourself. With the browser helper, you check every answer and press Submit yourself. It never types your passwords or card numbers.
Remembers you. It keeps your admin file in one place you own: your AI app or your own cloud drive, never on Trilly. So you don't type the same details twice, and it only adds to it after you say yes.
Works over days. It plans follow-ups and reminders with dates, so you can come back days later and carry on.
How each part works
Works with your apps.
- Email (for example Gmail or Outlook): find booking confirmations and the airline's delay, cancellation and claim emails, so every flight and time comes from the airline's own words. It only reads.
- Calendar (for example Google Calendar): remind you when to chase the airline, when its reply is due and when to escalate. It asks you before it creates or changes anything.
Does it for you.
The apps it can use
- Email Gmail Only reads Also works with Outlook
- Calendar Google Calendar Asks before it adds or changes anything
Choose your apps Your version: Gmail · Google Calendar · in Claude
Try asking
Once it's added, ask your AI something like this. Not sure it loaded? Is my skill working?
-
Our flight home was cancelled and we got in nine hours late. A claims company wants 35%. What are we owed, and how do I claim?
To check it's working, the answer should start with "FLIGHT CLAIM".
-
flight delayed compensation how much
-
eu261 claim myself
Get Flight Delayed or Cancelled
A$19
Buy for A$19New in version 1.0.5 (29 Oct 2026): The Grok copy now says when a reference file isn't attached, instead of answering from memory.
Added through your linked AI? You already have it. Downloaded a copy? Download the new version.
Price details
- Price in Australian dollars (A$). Trilly isn't registered for GST, so no GST is added.
- About in your currency, from the 's rate on , rounded. An estimate only. Prices are charged in A$, and your bank sets the final amount. Change
- How buying works
- Sold worldwide.
- A$19 once for you; A$19 per seat a year for teams. A person buys a one-off skill once. A company seat can move from one person to another, so it's paid yearly.
- Updates arrive by themselves.
- Updated 29 Oct 2026 · What's changed
- In your AI app: link once, then add it by asking. How