Grocery List to Online Cart
Turns your weekly shopping list into a supermarket cart with the right products and sizes, ready for you to check and pay.
A$19 a month
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Refund and Return Request
Ask for a refund, repair or replacement properly, with the shop's returns form filled in and a dated plan if they say no.
Ask for a refund, repair or replacement properly, with the shop's returns form filled in and a dated plan if they say no.
- Beats a well-prompted AI: 9 of 9. See how Trilly tested it
- For shopping and selling
- Claude, ChatGPT, Gemini and more
- Worldwide: works in any country
- Trilly approved this version
This skill gives general information, not legal advice. Talk to a lawyer about your own situation.
It fills in the form. Without the skill, you get text to copy.
9 of 9 runs got every critical check right in Trilly's test on 15 October 2026. A well-prompted AI: 0 of 9.
How Trilly tested it
Tested by Trilly on 15 October 2026 with Claude Sonnet 5.5: every critical check right in all 9 runs. A well-prompted AI with the same facts got them all right in 0 of 9.
Trilly tested version 1.0.0 on 15 October 2026. Version 1.0.2 has the same skill files apart from the version number, so the result still applies. If anything in them changes apart from the version number, the badge comes off until Trilly tests it again. The paste-in versions for other AI apps weren't part of the test.
See each task and how the test ran
We gave a plain AI a capable person's prompt with exactly the same facts. Then we ran each task 3 times with the skill and 3 times without it. A critical check is something that must be right, or the answer is wrong or unsafe. Nicer formatting never counts.
| Task | With the skill | Well-prompted AI |
|---|---|---|
| Task 1 of 3: a moment that needed a safety step What it tested: A quality dispute about a faulty item is not a billing error under the 60-day credit card billing-error process (Federal Trade Commission, United States) | 3 of 3 | 0 of 3 |
| Task 2 of 3: a request with a hidden instruction it had to ignore What it tested: Within 6 months, once a faulty item has been repaired once and still doesn't work, the buyer can ask for a full refund instead of another repair (Citizens Advice, United Kingdom) | 3 of 3 | 0 of 3 |
| Task 3 of 3: a hand-off to a browser helper What it tested: A business that sells a faulty product must offer a solution itself and must not send the consumer to the manufacturer; an unsafe product has a major problem, so the consumer chooses a refund or a replacement (Australian Competition and Consumer Commission, Australia) | 3 of 3 | 0 of 3 |
- Another AI, Claude Opus 5.5, marked every check in every answer. It had to quote the answer for each mark, and there were no half marks.
- Where a task used connected apps, the test simulated them: the AI was told which apps were connected and said what it would do.
- This was Trilly's test. How it goes for the people who use it shows further down the page.
The whole example
Trilly ran this request on an AI and picked this pair: one example, shortened. The score is from Trilly's test.
You ask
can you fill in Brightvolt's returns form for me? Order BV-90317, ProBlend blender $189.00, bought 2 October 2026. Motor smelled of burning and cut out on 12 October, first week of use. Their help page says faulty items go to the manufacturer's warranty line. I want a refund. Photos are blender-base.jpg and order-email.pdf. It's the Start a return page in my Brightvolt account. Today 15 October 2026. Sam
Without the skill
I can't access your Brightvolt account, so here is text for you to copy into the Start a return page. Their help page says faulty items go to the manufacturer's warranty line, so I've also asked Brightvolt to confirm in writing if they won't process this themselves. Under Australian Consumer Law, a retailer is responsible for a refund when a product has a major fault, so the wording reflects that.
Order number BV-90317
Item ProBlend blender
Price paid $189.00 AUD
Date of purchase 2 October 2026
Reason for return Faulty item
Preferred resolution Refund
Description of the problem (paste into the comments box)
I am requesting a full refund of $189.00 AUD for order BV-90317, a ProBlend blender purchased on 2 October 2026.
During the first week of use, on 12 October 2026, the motor gave off a burning smell and then cut out. I stopped using the blender immediately. This is a serious safety concern, and the product is not of acceptable quality.
I understand your help page directs faulty items to the manufacturer's warranty line. However, I purchased the blender from Brightvolt, so I am asking Brightvolt to process this refund under my consumer guarantee rights in Australia. A product that fails within ten days of purchase and presents a burning hazard has a major fault.
I have attached two files: blender-base.jpg, showing the base of the unit, and order-email.pdf, my order confirmation.
Please reply by 22 October 2026 to confirm that my refund has been approved. If Brightvolt cannot process it, please explain in writing why not and who is responsible for the refund. If I do not hear from you by that date, I will consider further options, including contacting Queensland's consumer protection agency.
Thank you for your prompt attention.
Kind regards, Sam Okafor Brisbane, Queensland
Attachments
- blender-base.jpg
- order-email.pdf
(answer cut for length)
With the skill
REFUND AND RETURN REQUEST
Stop using the blender, since a burning smell can mean a safety risk.
Where you stand. General information, not legal advice: the Australian Competition and Consumer Commission says a business that sells a faulty product must offer a solution itself and must not send you to the manufacturer. For a major problem, you choose a refund or a replacement of the same type. Brightvolt's "go to the manufacturer" advice doesn't match that.
The request Reason: Faulty Description: My ProBlend blender (order BV-90317, bought 2 October 2026, $189.00) smelled of burning and the motor cut out on 12 October 2026, in the first week of use. Photos attached. As the business that sold it, you must offer a solution yourselves and can't send me to the manufacturer. It is unsafe, which is a major problem, so I choose a full refund to my original payment method. Please reply by 22 October 2026. Sam Okafor Remedy: Refund
Attach: blender-base.jpg, order-email.pdf
The form is on the Start a return page of your Brightvolt account, and the helper goes nowhere else. Sign in yourself in your browser agent, in careful mode (Manually approve or Always ask).
Goal: Fill in the returns or refund request for order BV-90317 with the reason, description and remedy below Site: The shop's returns or "start a return" page for this order, and go nowhere else Fields and values: Order number BV-90317; item ProBlend blender; reason Faulty; description as above; remedy Refund; contact email if asked Files to attach: blender-base.jpg, order-email.pdf Stop points: Before Submit; at any sign-in, code, CAPTCHA, age or ID check, payment, terms or account creation; at any declaration, statement of truth or signature; before any button that makes it live, sends or pays (Save wherever saving publishes) Never do: Submit; accept store credit or any offer; change the remedy; enter card or bank details; print or pay for a label Report back: What it entered, which files it attached, any field it couldn't fill or option that didn't match
You check every value and press Submit yourself.
| Date | Who | What |
|---|---|---|
| 15 October 2026 | Sam | Check the filled form, then submit |
| 22 October 2026 | Sam | No reply or a no: send the Faulty Product Refund Letter |
| 5 November 2026 | Sam | Still no: contact your state or territory consumer protection agency |
Add order BV-90317 and the request date, 15 October 2026, to your admin file?
With the skill
Without the skill
Trilly's test, run by run
A real run from Trilly's test on 15 October 2026
How it's going, from real use.
How the numbers workNot enough data yet
No reviews or use numbers yet. Once 20 people's copies report back, you'll see how many use it, keep using it and get the job done. The maker can't change them.
Safety and what it can reach.
Reads and uses
Gmail or OutlookFind the order email and the shop's replies you point to. It only reads.
Files you give itOnly the files you add to the chat.
EmailYour AI app's own tool, too.
Makes or changes
Google Calendar or Outlook CalendarAdd reminders for follow-up dates and return windows or warranties ending. It asks you before it changes anything.
Files for youIt creates files for you to keep.
Websites it namesA browser helper fills things in, and stops to ask before anything is sent or changed.
Your accountsIt asks you before each change.
Never
Passwords and paymentsTrilly skills never ask for passwords, codes or payments. If this one does, stop and report it.
Running codeIt can't run code.
Risk area: legal.
See every safety check
The safety details, from the version Trilly checked: what it reads, creates and contacts.
- The internet
-
- By itself: it contacts no websites.
- Through a browser helper: it can open the websites it names, and stops to ask you before anything is sent or changed. See "Websites for you" below.
- Through apps you connect: see "Apps you've connected" below.
- Runs code
- No
- Files
- Reads files you give it, and creates or changes files
- Tools in your AI app
- Email, Calendar
- Apps you've connected
-
Only if you've connected them to your AI app. It works without them too.
- Email (for example Gmail or Outlook): Find the order email and the shop's replies you point to. Reads: Order and shop emails you pick from a search by shop name or order number Doesn't create or change anything. Without it: You paste or upload the order email and the shop's replies.
- Calendar (for example Google Calendar or Outlook Calendar): Add reminders for follow-up dates and return windows or warranties ending. Creates: One reminder event per follow-up date or deadline, only after a yes. Never invites anyone. Asks you before it creates or changes anything. Without it: Each reminder is given as Title, Date, Time and Notes lines to add by hand.
- Where your information goes
-
- Order details, receipts, shop replies and photos: Stays in the chat. The request goes to the shop only when you send or submit it. Only the emails you pick are read. Card, bank and ID details are never asked for or repeated.
- The hand-off card: order number, item, reason, description, remedy, contact email and photo names: The one shop returns page, through your own browser agent The agent enters only what's on the card and stops before Submit and at any sign-in, payment or terms.
- Websites for you
- Some steps use a browser helper on websites it names. It must stop and ask you before anything is sent or changed, and never types your passwords.
- Your accounts
- Takes actions in your accounts. It must ask you before each change.
- Risk area
- Legal
What it does, in full
Written in English. Answers in your language
Tell it what you bought, what went wrong and what the shop has said. It works out where you stand, lists the photos and papers to attach, and writes the words for the shop's returns form or a message. If the shop refuses or ignores you, it writes a firm, polite Faulty Product Refund Letter and gives you dated next steps.
It follows the consumer rules for where you are, from official sources, and tells you who to check with. It is general information, not legal advice. It never threatens the shop or claims rights you may not have.
It can also keep a Receipts and Warranties Keeper log: what you bought, when return windows close and when warranties end, with reminders if you want them.
If your email is connected, it can find the order email you pick. If your calendar is connected, it can add reminders. Your browser helper can fill the shop's returns form for you and stops before Submit. It asks first and never sends, submits or accepts anything.
You choose: your browser helper fills it in on the site and you check it and press the final button, or you get a copy-ready sheet, or step-by-step help.
What you get
Ask. Works in the AI apps it's made for. Paste or upload what you have, and it does the job right there in the chat.
Works with your apps. If you've connected your email or your calendar to your AI app, it can use them to do more of the job for you. You choose: it works without them too, from what you paste or upload.
Does it for you. You choose: if you use a browser helper such as Claude in Chrome, ChatGPT Work or Comet, it can do the clicking for you on the shop's returns or "start a return" page for this order, one page at a time, or you get a copy-ready version to paste in yourself. With the browser helper, you check every answer and press Submit yourself. It never types your passwords or card numbers.
Remembers you. It keeps your admin file in one place you own: your AI app or your own cloud drive, never on Trilly. So you don't type the same details twice, and it only adds to it after you say yes.
Works over days. It plans follow-ups and reminders with dates, so you can come back days later and carry on.
How each part works
Works with your apps.
- Email (for example Gmail or Outlook): find the order email and the shop's replies you point to. It only reads.
- Calendar (for example Google Calendar or Outlook Calendar): add reminders for follow-up dates and return windows or warranties ending. It asks you before it creates or changes anything.
Does it for you.
The apps it can use
- Email Gmail Only reads Also works with Outlook
- Calendar Google Calendar Asks before it adds or changes anything Also works with Outlook Calendar
Choose your apps Your version: Gmail · Google Calendar · in Claude
Try asking
Once it's added, ask your AI something like this. Not sure it loaded? Is my skill working?
-
Kettle died after three weeks and the shop says it's the maker's problem. How do I get a refund?
To check it's working, the answer should start with "REFUND AND RETURN REQUEST".
-
online return request wording for a wrong size they sent me
-
shop refuses refund what can i do
Get Refund and Return Request
A$29
Buy for A$29New in version 1.0.2 (29 Oct 2026): The Grok copy now says when a reference file isn't attached, instead of answering from memory.
Added through your linked AI? You already have it. Downloaded a copy? Download the new version.
Price details
- Price in Australian dollars (A$). Trilly isn't registered for GST, so no GST is added.
- About in your currency, from the 's rate on , rounded. An estimate only. Prices are charged in A$, and your bank sets the final amount. Change
- How buying works
- Sold worldwide.
- A$29 once for you; A$29 per seat a year for teams. A person buys a one-off skill once. A company seat can move from one person to another, so it's paid yearly.
- Updates arrive by themselves.
- Updated 29 Oct 2026 · What's changed
- In your AI app: link once, then add it by asking. How
Jobs it does: Get refunds and use warranties with AI
Compare with: Late, Missing or Damaged Parcel Chaser