New Baby Admin Planner
One dated plan for the birth registration, leave and pay, benefits, health checks and insurance, with who does what and by when.
A$39
Share
Ombudsman Complaint Helper
Turns a messy complaint with your phone, internet, energy or bank provider into a dated timeline, a clear letter and the right next step.
Turns a messy complaint with your phone, internet, energy or bank provider into a dated timeline, a clear letter and the right next step.
- For parents and home admin
- Claude, ChatGPT, Gemini and more
- Worldwide: works in any country
- Trilly approved this version
This skill gives general information, not legal advice. Talk to a lawyer about your own situation.
See the difference. Same question, two answers.
Trilly ran this request on an AI, with and without the skill, and picked this pair. It's an example, not a measured test.
The whole example
You ask
Today is 15 October 2026. broadband with Skylark Broadband keeps dropping since mid August. first proper complaint by phone on 10 September, ref SKY-55812. engineer came 24 Sept, didnt fix it. new ticket SKY-60231 on 2 Oct then ANOTHER one on 9 Oct SKY-61477. i pay £42.00 a month and lost about 12 days total. someone said i have to wait 8 weeks before the ombudsman?? will i definitely win if i go? and should i sue them as well? i want my facts lined up
Without the skill
Timeline
| Date | Event | Ref |
|---|---|---|
| Mid August 2026 | Repeated drops begin | – |
| 10 September 2026 | Complaint by phone | SKY-55812 |
| 24 September 2026 | Engineer visit, fault not fixed | – |
| 2 October 2026 | New ticket | SKY-60231 |
| 9 October 2026 | New ticket | SKY-61477 |
Sums £42.00 × 12 ÷ 365 = £1.38 a day (£1.381 unrounded). 12 days × £1.381 = £16.57 for lost service.
Straight answers
- 8-week rule: You can usually take it to the ombudsman/ADR scheme after 8 weeks, which is 5 November 2026 from 10 September, or earlier if Skylark sends a "deadlock" letter. Check which scheme Skylark uses (Ombudsman Services or CISAS).
- Will you definitely win? No one can promise that. Your evidence is strong: a failed repair and three tickets. Keep a log of outages. Realistic outcomes are a fix, a refund and some compensation for the trouble.
- Suing: Not as well. The ombudsman is free, and you can reject its decision. A county court claim over about £17 plus inconvenience is rarely worth the fee and effort, and courts expect you to try ADR first.
Letter
Priya Nandakumar [Your address] [Account number] 15 October 2026
Skylark Broadband – Complaints Department
Formal complaint: repeated broadband failure (refs SKY-55812, SKY-60231, SKY-61477)
My broadband has dropped repeatedly since mid August 2026. I complained by phone on 10 September 2026 (SKY-55812). An engineer attended on 24 September 2026 and did not fix the fault. I raised further tickets on 2 October 2026 (SKY-60231) and 9 October 2026 (SKY-61477). The problem remains unresolved.
I have lost about 12 days of service. At £42.00 a month (£1.38 a day), that is £16.57. I also want compensation for the time and inconvenience this has caused.
I require you to:
- Fix the fault permanently, with a confirmed date.
- Refund £16.57 and offer reasonable additional compensation.
- Reply in writing within 14 days, by 29 October 2026.
(answer cut for length)
With the skill
COMPLAINT ESCALATION PLAN
Where you stand: The wait is now 6 weeks, not 8 (it changed on 8 April 2026). Counting from 10 September 2026, you can take the case to Skylark's Alternative Dispute Resolution scheme (probably the Communications Ombudsman) from 22 October 2026, or sooner if Skylark sends a deadlock letter. Check the current rule with Ofcom or the scheme. I can't say whether you'd win, and I can't advise on suing. A lawyer or Citizens Advice can help with that.
| Date | What happened | Reference | Evidence |
|---|---|---|---|
| mid August 2026 | Drops began (exact date not known) | none | Your notes |
| 10 September 2026 | First complaint, by phone | SKY-55812 | Call date, your notes |
| 24 September 2026 | Engineer visited, no fix | not known | Your notes |
| 2 October 2026 | New ticket, same fault | SKY-60231 | Ticket |
| 9 October 2026 | New ticket, same fault | SKY-61477 | Ticket |
The new tickets are one complaint, still running from 10 September.
What you're asking for: £42.00 / 30 x 12 days = £16.80 credit, plus a permanent fix. Total: £16.80 and a working connection.
Subject: Formal complaint, SKY-55812, SKY-60231 and SKY-61477
My broadband has dropped repeatedly since mid August 2026. I first complained by phone on 10 September, and an engineer visit on 24 September did not fix it. Tickets SKY-60231 and SKY-61477 are the same complaint. Please fix the fault and credit £16.80 (£42.00 / 30 x 12 days without service). Please send your final response in writing by 22 October 2026. If it isn't resolved by then, I'll take it to the Communications Ombudsman.
Priya Nandakumar
Next steps:
- Today, you: send the letter.
- 22 October 2026, you: if there's no fix or deadlock letter, register the case with the scheme named in Skylark's complaints procedure.
- Before then, you: find the exact outage dates and the engineer visit reference.
General information, not legal advice; check the current rule with the named organisation.
Add this timeline and these reference numbers to your admin file?
With the skill
Without the skill
How it's going, from real use.
How the numbers workNot enough data yet
No reviews or use numbers yet. Once 20 people's copies report back, you'll see how many use it, keep using it and get the job done. The maker can't change them.
How Trilly tested it: Trilly tested version 1.0.0 on 15 October 2026. This version changed its instructions and hasn't been tested yet. What the badge means and how we test
Safety and what it can reach.
Reads and uses
Files you give itOnly the files you add to the chat.
Makes or changes
Files for youIt creates files for you to keep.
Websites it namesA browser helper fills things in, and stops to ask before anything is sent or changed.
Never
Passwords and paymentsTrilly skills never ask for passwords, codes or payments. If this one does, stop and report it.
Running codeIt can't run code.
Acting in your accountsIt can't act in your accounts.
Risk area: legal.
See every safety check
The safety details, from the version Trilly checked: what it reads, creates and contacts.
- The internet
-
- By itself: it contacts no websites.
- Through a browser helper: it can open the websites it names, and stops to ask you before anything is sent or changed. See "Websites for you" below.
- Runs code
- No
- Files
- Reads files you give it, and creates or changes files
- Tools in your AI app
- None (no email, calendar or web tools)
- Where your information goes
-
- Complaint details: provider name, dates, ticket numbers, what was said, amounts paid and your name and contact details: Stays in the chat, and in your own admin file only after a yes Only what the complaint needs. Staff are named by first name or initial. Account numbers, ID numbers and logins are never asked for or repeated.
- The hand-off card: name, contact, provider, dates, the complaint summary, what you want and the file names to attach: The one ombudsman's or regulator's complaint form you chose, through their own browser agent Only the fields on the card. Account, ID and date-of-birth fields stay blank for you to type, and the agent stops before Submit and any declaration.
- Websites for you
- Some steps use a browser helper on websites it names. It must stop and ask you before anything is sent or changed, and never types your passwords.
- Risk area
- Legal
What it does, in full
Written in English. Answers in your language
Paste in your chats, emails, ticket numbers and bills. You get a dated timeline of what happened, what you're asking for with the sums shown, and a calm, firm letter to the company or the text for the ombudsman's or regulator's form.
It works out whether the company has had its chance, the earliest date you can escalate, and any last date to do it, from the official rules where you are. Every next step gets a date and says who does it. It treats new ticket numbers for the same problem as one complaint.
It gives general information, not legal advice. It never threatens the company, predicts the outcome or claims more than you can show. It never submits, signs declarations or accepts offers for you, and it never needs your account or ID numbers. Use first names or initials for staff you spoke to.
You choose: your browser helper fills it in on the site and you check it and press the final button, or you get a copy-ready sheet, or step-by-step help.
What you get
Ask. Works in the AI apps it's made for. Paste or upload what you have, and it does the job right there in the chat.
Does it for you. You choose: if you use a browser helper such as Claude in Chrome, ChatGPT Work or Comet, it can do the clicking for you on the official complaint form of the one ombudsman or regulator chosen in step 6, one page at a time, or you get a copy-ready version to paste in yourself. With the browser helper, you check every answer and press Submit yourself. It never types your passwords or card numbers.
Remembers you. It keeps your admin file in one place you own: your AI app or your own cloud drive, never on Trilly. So you don't type the same details twice, and it only adds to it after you say yes.
Works over days. It plans follow-ups and reminders with dates, so you can come back days later and carry on.
How each part works
Does it for you.
Try asking
Once it's added, ask your AI something like this. Not sure it loaded? Is my skill working?
-
how to escalate a complaint against internet provider
To check it's working, the answer should start with "COMPLAINT ESCALATION PLAN".
-
energy ombudsman complaint how to
-
company not resolving my complaint what next
Get Ombudsman Complaint Helper
A$39
Buy for A$39New in version 1.0.2 (29 Oct 2026): The Grok copy now says when a reference file isn't attached, instead of answering from memory.
Added through your linked AI? You already have it. Downloaded a copy? Download the new version.
Price details
- Price in Australian dollars (A$). Trilly isn't registered for GST, so no GST is added.
- About in your currency, from the 's rate on , rounded. An estimate only. Prices are charged in A$, and your bank sets the final amount. Change
- How buying works
- Sold worldwide.
- A$39 once for you; A$39 per seat a year for teams. A person buys a one-off skill once. A company seat can move from one person to another, so it's paid yearly.
- Updates arrive by themselves.
- Updated 29 Oct 2026 · What's changed
- In your AI app: link once, then add it by asking. How
Jobs it does: Make claims and complaints with AI
Compare with: Insurance Claim, Start to Payout