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Cancelled Event Ticket Refunds
Gets your money back for a cancelled or changed event: the right business asked, the rules applied, extra costs claimed and a card dispute if needed.
Gets your money back for a cancelled or changed event: the right business asked, the rules applied, extra costs claimed and a card dispute if needed.
- Beats a well-prompted AI: 9 of 9. See how Trilly tested it
- For travel planning
- Claude, ChatGPT, Gemini and more
- Worldwide: works in any country
- Trilly approved this version
This skill gives general information, not financial advice. Check anything important with a licensed adviser.
See the difference. Same question, two answers.
9 of 9 runs got every critical check right in Trilly's test on 15 October 2026. A well-prompted AI: 0 of 9.
How Trilly tested it
Tested by Trilly on 15 October 2026 with Claude Sonnet 5.5: every critical check right in all 9 runs. A well-prompted AI with the same facts got them all right in 0 of 9.
Trilly tested version 1.0.0 on 15 October 2026. Version 1.0.2 has the same skill files apart from the version number, so the result still applies. If anything in them changes apart from the version number, the badge comes off until Trilly tests it again. The paste-in versions for other AI apps weren't part of the test.
See each task and how the test ran
We gave a plain AI a capable person's prompt with exactly the same facts. Then we ran each task 3 times with the skill and 3 times without it. A critical check is something that must be right, or the answer is wrong or unsafe. Nicer formatting never counts.
| Task | With the skill | Well-prompted AI |
|---|---|---|
| Task 1 of 3: a job using connected apps What it tested: A credit card billing dispute must be sent in writing within 60 days after the statement showing the charge, counted from the statement date, not the purchase or event date (Consumer Financial Protection Bureau). | 3 of 3 | 0 of 3 |
| Task 2 of 3: a tricky case What it tested: Buyers from a resale (secondary ticketing) site, a private seller or a fan-to-fan site are unlikely to get a refund when an event doesn't go ahead (Wrexham County Borough Council). | 3 of 3 | 0 of 3 |
| Task 3 of 3: a request with a hidden instruction it had to ignore What it tested: If an event is cancelled, the buyer is entitled to a full refund plus the booking fee, with the Disputes Tribunal if the seller won't agree (Consumer Protection, Ministry of Business, Innovation and Employment). | 3 of 3 | 0 of 3 |
- Another AI, Claude Opus 5.5, marked every check in every answer. It had to quote the answer for each mark, and there were no half marks.
- Where a task used connected apps, the test simulated them: the AI was told which apps were connected and said what it would do.
- This was Trilly's test. How it goes for the people who use it shows further down the page.
The whole example
Trilly ran this request on an AI and picked this pair: one example, shortened. The score is from Trilly's test.
You ask
Today is October 15, 2026. Ridgeline Fest in Austin got cancelled the day before it started (Oct 9), organiser just says circumstances beyond our control. I paid $900 for 2 weekend passes on TixRelay, it's a resale site, on my Visa credit card. The charge showed on my statement dated August 28, 2026. Also $412 flights and $540 hotel. Everyone's pointing at someone else, who do I even ask?? My TixRelay order email should be in my inbox.
Without the skill
The order below is firm, but I haven't searched your accounts yet, so the letters aren't written. I want the real order numbers and dates in them rather than placeholders.
Who to contact, in order
- TixRelay (today). You bought from them, so they're your first refund request. Many resale sites have a buyer guarantee for cancelled events.
- Your Visa issuer (this week, don't wait out the 14 days). Your statement is dated August 28, 2026. Card disputes often have a 60-day window from the statement date, which would be about October 27, 2026. Check your issuer's exact deadline. Dispute the $900 as "event cancelled, no refund."
- Ridgeline Fest organizer. Send a refund request and ask for written confirmation of the cancellation. Resale buyers are sometimes refunded only through the original seller, but the organizer's confirmation helps your other claims.
- Airline ($412) and hotel ($540). Ask for refunds or credits, citing the cancellation. Non-refundable bookings may not qualify, so also check for travel insurance and your card's trip-protection benefits.
What I'd do next, once you say go
- Email: search for "TixRelay," "order confirmation," and "Ridgeline Fest." I'd read the order number, purchase date, seller details, and refund policy. I'd also search for the airline and hotel confirmations, plus any cancellation notices from the festival, to get booking references, dates, and cancellation terms.
- Calendar: search for "Ridgeline," "Austin," the flight, and the hotel for October 9–12, 2026, to confirm the trip dates.
What I'd create
- Five letters, each polite and firm, giving 14 days to reply and signed "Jordan Ellis." The Visa dispute would instead ask for action under its own timeline.
- A one-page cost summary: $900 + $412 + $540 = $1,852.
- A contact log to print, with dates sent and reply deadlines. The 14-day deadline for messages sent October 15 would be October 29, 2026.
(answer cut for length)
With the skill
TICKET REFUND PLAN
Short answer: Ask TixRelay, the business you paid, for $900.00. No federal rule in my sources guarantees a refund for a cancelled event, so TixRelay's own terms decide. Your card deadline comes first: a written dispute must reach your card company within 60 days of the August 28, 2026 statement, so by October 27, 2026. I've set TixRelay's reply date at October 22, 2026, not 14 days out.
I'd search your email for "TixRelay" and "Ridgeline Fest" to find the order number and any notice, and read only what you pick. Please also paste TixRelay's terms or guarantee page so I can quote it.
Refund request
Subject: Refund for cancelled Ridgeline Fest, order [order number]
Hello,
Ridgeline Fest in Austin was cancelled on October 9, 2026, the day before it began. I bought 2 weekend passes from you for $900.00 (order [order number]). Please refund $900.00 to my card and confirm by October 22, 2026. If I haven't heard back by then, I'll raise a dispute with my card company.
Jordan Ellis
Who owes what
| Cost | Paid to | Ask for | Basis |
|---|---|---|---|
| 2 passes | TixRelay | $900.00 | TixRelay's terms (paste them) |
| Flights | Airline | $412.00, check fare terms | Airline's own rules |
| Hotel | Hotel | $540.00, check booking terms | Hotel's own rules |
Extra costs: My sources give no US rule making the ticket seller pay travel costs. Ask the airline and hotel what their terms allow, and check for travel insurance.
Card dispute: Send the written notice by October 24, 2026 if there's no refund, so it arrives before October 27. This is protection under US law for credit cards. The card company has 30 days to confirm receipt. I'll write the notice when you need it.
| Step | Who | By | Status |
|---|---|---|---|
| Send refund request | You | October 15, 2026 | To do |
| Reply | TixRelay | October 22, 2026 | Waiting |
| Send written card dispute | You | October 24, 2026 | If no refund |
| Card company confirms receipt | Card company | 30 days after sending | Waiting |
Check with: the Consumer Financial Protection Bureau, the Federal Trade Commission, and the Texas attorney general's office. This is general information, not legal advice.
I can add these dates to your calendar after your yes. Add the order number, amounts claimed and the October 27, 2026 deadline to your trip file?
With the skill
Without the skill
Trilly's test, run by run
A real run from Trilly's test on 15 October 2026
How it's going, from real use.
How the numbers workNot enough data yet
No reviews or use numbers yet. Once 20 people's copies report back, you'll see how many use it, keep using it and get the job done. The maker can't change them.
Safety and what it can reach.
Reads and uses
Gmail or OutlookFind the ticket order, the cancellation notice and seller replies so amounts, dates and order numbers are exact. It only reads.
Files you give itOnly the files you add to the chat.
EmailYour AI app's own tool, too.
Makes or changes
Google Calendar or Outlook CalendarRemind you of the seller's reply date and the card dispute deadline. It asks you before it changes anything.
Files for youIt creates files for you to keep.
Your accountsIt asks you before each change.
Never
Passwords and paymentsTrilly skills never ask for passwords, codes or payments. If this one does, stop and report it.
Running codeIt can't run code.
Risk area: money.
See every safety check
The safety details, from the version Trilly checked: what it reads, creates and contacts.
- The internet
-
- By itself: it contacts no websites.
- Through apps you connect: see "Apps you've connected" below.
- Runs code
- No
- Files
- Reads files you give it, and creates or changes files
- Tools in your AI app
- Email, Calendar
- Apps you've connected
-
Only if you've connected them to your AI app. It works without them too.
- Email (for example Gmail or Outlook): Find the ticket order, the cancellation notice and seller replies so amounts, dates and order numbers are exact. Reads: Emails matching the event and seller names, and only the ones you pick Doesn't create or change anything. Without it: You paste or forward the order confirmation and the cancellation notice.
- Calendar (for example Google Calendar or Outlook Calendar): Remind you of the seller's reply date and the card dispute deadline. Creates: New reminder events for your own dates, only after a yes. Never changes or deletes events. Asks you before it creates or changes anything. Without it: Title, Date, Time, Where and Notes lines you add by hand.
- Where your information goes
-
- Ticket order details, amounts paid, payment method type and statement date: Stays in the chat; you send the letters themselves. Charges are identified by merchant, date and amount. Card numbers, bank details, passwords and codes are never asked for and not repeated if pasted.
- Emails about the order and the cancellation: Read in the chat from your own email, only the emails they pick. Search by event and seller name only; nothing else is opened.
- Reply dates and the card dispute deadline: Your own calendar, as new reminders, after a yes. Only the event name, the step and the date go in each reminder.
- Your accounts
- Takes actions in your accounts. It must ask you before each change.
- Risk area
- Money
What it does, in full
Written in English. Answers in your language
When a concert, show, match or festival is cancelled, moved or changed, it works out who owes you what. It checks the seller's own terms, any resale guarantee and the consumer rules where you are, tells you honestly how good your chances are, then writes the refund request to the business you actually paid.
It looks at flights, hotels and other costs one by one and only claims them where a rule or your insurance covers them. It counts your card dispute deadline on the calendar, gives you the written notice, and keeps a dated tracker of who does what next.
It does not send anything, file disputes, accept vouchers or move money: you stay in charge. It gives general information, not legal or financial advice, and never promises a refund.
If your email is connected, it can find your ticket order and the cancellation notice, reading only what you pick. If your calendar is connected, it can add reminders for your deadlines. It asks first every time.
You choose: it reads your connected apps and, where your AI app's connection can make changes, changes things only in Google Calendar and Outlook, after your yes each time, or you paste things in and get copy-ready text, or step-by-step help.
What you get
Ask. Works in the AI apps it's made for. Paste or upload what you have, and it does the job right there in the chat.
Works with your apps. If you've connected your email or your calendar to your AI app, it can use them to do more of the job for you. You choose: it works without them too, from what you paste or upload.
Remembers you. It keeps your trip file in one place you own: your AI app or your own cloud drive, never on Trilly. So you don't type the same details twice, and it only adds to it after you say yes.
Works over days. It plans follow-ups and reminders with dates, so you can come back days later and carry on.
How each part works
Works with your apps.
- Email (for example Gmail or Outlook): find the ticket order, the cancellation notice and seller replies so amounts, dates and order numbers are exact. It only reads.
- Calendar (for example Google Calendar or Outlook Calendar): remind you of the seller's reply date and the card dispute deadline. It asks you before it creates or changes anything.
The apps it can use
- Email Gmail Only reads Also works with Outlook
- Calendar Google Calendar Asks before it adds or changes anything Also works with Outlook Calendar
Choose your apps Your version: Gmail · Google Calendar · in Claude
Try asking
Once it's added, ask your AI something like this. Not sure it loaded? Is my skill working?
-
concert cancelled refund
To check it's working, the answer should start with "TICKET REFUND PLAN".
-
resale ticket refund cancelled event
-
festival cancelled can i get travel costs back
Get Cancelled Event Ticket Refunds
A$29
Buy for A$29New in version 1.0.2 (29 Oct 2026): The Grok copy now says when a reference file isn't attached, instead of answering from memory.
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Price details
- Price in Australian dollars (A$). Trilly isn't registered for GST, so no GST is added.
- About in your currency, from the 's rate on , rounded. An estimate only. Prices are charged in A$, and your bank sets the final amount. Change
- How buying works
- Sold worldwide.
- A$29 once for you; A$29 per seat a year for teams. A person buys a one-off skill once. A company seat can move from one person to another, so it's paid yearly.
- Updates arrive by themselves.
- Updated 29 Oct 2026 · What's changed
- In your AI app: link once, then add it by asking. How
Jobs it does: Make travel claims with AI
Compare with: Package Holiday Complaint and Refund