AI skills for customer service teams
Skills for replies, escalations, help articles and handling hard conversations well.
With the skill
Without the skill
With the skill
Without the skill
Skills for replies, escalations, help articles and handling hard conversations well.
The skill for customer service teams
Worldwide skills first, then the newest. Updated 28 October 2026.
What you ask stays with you.
Skills run inside your own AI app. Trilly never sees what you asked or what your AI answered.
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Link
Link Claude to Trilly, once. Any Claude plan can link, on the web or the desktop app. See the steps
What you need
- Any Claude plan: Free, Pro, Max, Team or Enterprise.
- On the Free plan you can add one custom connector, which is what Claude calls an app like Trilly.
- On Team and Enterprise plans members can't add one: an Owner adds Trilly in Organization settings, Connectors. Then you press Connect.
- Add it on claude.ai or in the desktop app. It's then in Claude on your phone too.
- We linked Claude to Trilly on 19 October 2026, on claude.ai with the Max plan. We haven't added a skill from a Claude chat yet.
- Can't link? Download skills and add them by hand
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Add
Ask Claude for a skill, for example: "find a free skill on Trilly for my budget and add it".
Your first skill in Claude
- Back in a chat, ask Claude: "find a free skill on Trilly for my budget and add it". Or ask for a skill by the name on its Trilly page. Claude shows you what it's about to do. After that, ask as normal: when a request matches one of your skills, Claude gets the latest checked version from Trilly.
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Ask
Ask as you normally would. Want it to use your email or calendar? Connect them in Claude first.
Connecting apps in Claude
- In Claude, open Customize, then Connectors. Pick the app, press Connect, and sign in on that app's own page. In a chat, press + and Connectors to switch one on or off. Keep anything that changes things on Needs approval.
- Checked 12 October 2026 on the app makers' own pages. Connected apps, explained
Jobs you can hand to your AI
4 more jobs have no skill yet. Tell us which you need: we use every request to decide which skills to make next.
Questions people ask
What's the best AI skill for customer service teams?
On Trilly, Customer Inbox: Triage, Replies and Follow-Through by Trilly Originals is made for customer service teams. Every customer email sorted by urgency, answered from your policies and the customer's rights, and chased until it's closed. None has enough use to rank yet.
Which AI apps do these skills work with?
Claude, ChatGPT and Gemini, plus coding apps such as Cursor and GitHub Copilot. Every skill's Add to my AI page offers a copy for each of them, with the steps for your app. The apps a skill was tested in are marked, and the rest say they're not tested in that app yet. If an app can't do part of a skill, that app's step says so.
Are skills for customer service teams free?
Not yet. The skill here shows its price before you add it.
