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Quick answers first?The help centre covers the most common questions, there are guides for every AI app, and Security at Trilly answers a security review's questions.

Working days are Monday to Friday, Melbourne time. We don't have a phone line or a service level agreement yet.

How urgent	What's happening	Where to tell us	When we reply
Urgent	A skill could harm people: it asks for passwords or payment details, sends your information away, or gives dangerous advice.	"Report" on the skill's page	We look at reports of unsafe skills within 24 hours.
Security	A weakness in Trilly's own security.	security@trilly.io (how to report)	We reply to say we've got it, usually within two working days.
Everyday	A skill or your account, a charge or refund, Trilly for your team, or selling skills.	The form above	Usually within two working days. Refunds follow our refund policy.
Your privacy	To see, correct or delete what we hold about you.	privacy@trilly.io	Within 30 days.

Someone else in your account? Change your password and press "Log out everywhere, including here" in your security settings first, then tell us.

Trilly
ABN 66 670 726 691
Suite 1208/530 Little Collins Street
Melbourne VIC 3000
Australia

Writing about Trilly? The press kit.

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